Major Duties and Responsibilities:
Help Desk Requirements:
Monitor and support WAN/LAN connections at remote client locations
Be prompt and reliable for help desk shifts. This is a fast paced environment each and every day!
After initial training period, position may require 2nd or 3rd shift and weekend work. You must be flexible!
Encouraged to be at your desk monitoring remote locations and being proactive to resolve issues from beginning to end by phone and with assigned technical ...
Summary The Helpdesk Manager is an advanced technical leader responsible for managing the operation of the Helpdesk, including scheduling to efficiently meet staffing requirements based on incident volume, hiring, managing, coaching and evaluating personnel, and ensuring resolution of client service issues, and managing the processes and procedures related to the day to day Helpdesk operations.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Summary The Sr. NOC Manager is an advanced technical leader, who is results-oriented and process driven. The Sr. NOC Manager will be responsible for delivering both the strategic and tactical structure needed to support and operate a high volume, high-transaction, dynamic 24/7/365 NOC environment. The Sr. NOC Manager is responsible for leading the frontline Network Operations Center, which encompasses 24/7/365 WAN/LAN, Systems and Application Monitoring.
Essential Duties and Responsibilities ...
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